Overview
Helderberg Village, a large residential estate in Somerset West, partnered with TydeCo™ to improve the delivery of maintenance services to its 800 homes. Using Sage CRM, the village transitioned from manual, paper-based job tracking to a fully electronic system that manages service requests, technician dispatch, and job status reporting.
The CRM solution is tightly integrated with Sage 300cloud, ensuring seamless coordination between service delivery and financial processes. Tailored to fit Helderberg Village’s operational needs, the system improves scheduling, technician efficiency, and resident satisfaction.
A dedicated call center now captures requests and automates job assignments. With visibility into technician availability and job timelines, the maintenance team operates more effectively. TydeCo™’’s support ensured a smooth implementation.
The village now benefits from accurate records, quicker response times, and an auditable workflow that supports future automation and service expansion.
From paper to digital job tracking.
Challenge
Helderberg Village managed maintenance with paper-based systems that caused delays and inefficiencies.
- Job cards were tracked manually
- No real-time technician availability data
- Difficult to monitor job status
- Inefficient scheduling and dispatching
The village needed a customizable, digital system to coordinate work and track service delivery accurately.
A system that grows with us.
Solution
TydeCo™ implemented Sage CRM to digitize and optimize service management.
- Replaced manual job tracking with CRM workflows
- Connected service calls to technician scheduling in real-time
- Enabled custom fields, layouts, and screens to match internal processes
- Integrated CRM with Sage 300cloud for future automation
The result is a smarter, more accountable maintenance operation that supports better service for residents.
