Consulting & Software Support

We fix critical systems to restore your system’s efficiency and staff productivity. For instance, when reporting goes on the fritz and reports arrive late or are chock-a-block with errors and inaccuracies, resulting in major disputes.

Consultants provide support when staff members are stretched to breaking point, and can even step in when key person risk threatens the stability of your operations. If your annual audits surface the same gaps year in and year out, we can guide you through a deep dive to discover – and address – the root cause.

Stalled projects are often the result of unclear or ambiguous ownership. We can help you define roles and assign responsibilities to the people who thrive when presented with their set of tasks. Setting timelines, clarifying expectations, and establishing accountability ensure projects stay on track.

Our experts ensure that fixes stick, so you aren’t frustrated with recurring problems.

It rather depends on your priorities, but we do have a system that dictates the preferred order. It goes like this:

1) Breaks in procure-to-pay and order-to-cash. We want to get your cash flow running smoothly again.

2) Revenue recognition and billing accuracy to show you the true state of your financial health.

3) Roles, approvals, and access hygiene to ensure that only authorized users have access to specific financial data.

4) Month-end rework and carry-overs for greater efficiency, accuracy, and clarity for the C-suite and boards.

5) Training gaps that block adoption. We provide ongoing training and support, so your employees have the skills they need to excel in their roles.

No matter what type of problem is plaguing you, we have the skills, expertise, and tools to restore the full functioning of operations, to get workflows flowing, and to ensure your employees have the know-how to optimize processes and troubleshoot any future challenges.

We pride ourselves on the comprehensiveness of our support model, which is designed to keep your business stable and sustainable. For instance, our support model serves an advisory purpose to help diagnose and prioritize problems, including bottlenecks and service disruption.

Once diagnosed, we assist with the implementation of solutions. This ensures solutions are configured and connected correctly, including embedded support for steady operations.

We also help develop clear SLAs and response channels, which improve client services by making them more efficient and providing clear audit trails to track transactions and other essential client-related data.

We carry out regular health checks to keep on top of things and prevent regressions of any sort. By being proactive in our approach to ongoing support, we reduce the risk of major disruptions and take the sting out of problems should they arise.

Our aim is to ensure your staff are fully prepared for action when we step out the door (which is always open a crack if you need us). To this end, our training sessions include role-based rehearsals for the doers and approvers in your organization.

We set your people up for success by providing comprehensive checklists, runbooks, and short videos to convey important information in convenient bite-size pieces that are easy to digest. Sandbox practices enable us to test employee-readiness with real-life scenarios in safety, without posing any risk to your business’s real operations.

We provide admin coaching on change requests and also include post-go-live Q&A sessions in our support model to ensure your employees can assume their roles with the utmost confidence in their skills, understanding, and know-how.

The first 90 days can be pretty eventful with plenty of positive results coming through. For starters, efficiency will have improved due to fewer manual entries and touchpoints. Which also leads to a faster, more visible close.

Cleaner processes create clearer audit trails, providing recorded and logged documentary evidence of all transactions. Auditors aren’t the only ones who appreciate the clarity of information, boards also like the accessibility of information in an audit-ready format.

Your new setup creates customized dashboards that present data with real practical value, providing leaders with information that can actually be used to make informed decisions to drive business growth.

Perhaps one of the best outcomes of all is a steadily shrinking backlog, which is the cumulative result of all the other positive outcomes combined. Greater efficiency, streamlined workflows, automation, tracking, and accessible data take chunks out of your backlog, giving you back control over your business’s functioning and financial health.