Hospitality Controller Services
Outsourced controllers provide the same financial discipline hospitality groups need as in-house controllers, but at a fraction of the cost.
What We Do
Operational Rigor For Hospitality
We bring order to complex financial requirements, managing consolidations and ensuring daily revenue audits match bank deposits.
Multi-Entity Compliance
Strict regulations govern multi-entity, multi-currency, and franchise structures. Controllers ensure regulatory compliance, including accurate group reporting.
Internal Controls
Internal controls play a vital role in cash handling, inventory management, and purchasing. This prevents shrinkage and unauthorized spending.
Compliance Oversight
Oversee tip reporting, sales tax, and labor compliance to ensure your properties meet strict regulatory standards and avoid penalties.
Month-End Close
Enhance efficiency by automating accruals, prepaids, and departmental allocations in month-end close processes. This makes timely financial statements possible.
Why Us
Controllers Who Specialize in Hospitality
Our team builds systems that reflect the operational reality of hotels & restaurants. Controllers master the system, providing insight & support.
Industry KPIs
Establish, analyze, & monitor meaningful metrics like RevPAR, labor cost percentages, & gross profit by department.
System Integration
We connect PMS, POS, & payroll systems to your general ledger, enhancing accuracy & data flow.
Franchise Expertise
Our controllers manage specific hospitality reporting requirements for franchise operations and multi-unit owners.
Audit Readiness
Controllers keep your books audit-ready year round. Documentation and reconciliations always comply with tax requirements.
Technology
Integrated Hospitality Financial Systems
We tailor systems to your needs, integrating tools like Sage Intacct, to connect front-of-house operations with back-office finance.
Sage Intacct
Sage Intacct is a cloud accounting platform that automates financial processes, delivers real-time insights, and helps businesses scale with control.
FloQast
Accelerates the financial close process by improving your overall data accuracy and centralizing your workflows to enable better collaboration across accounting teams.
Ramp
Helps solve any spend control issues and visibility challenges through features like expense tracking, corporate cards, and automated accounting integration.
Quickbooks
Simplifies all bookkeeping, invoicing, and reporting processes for small to mid-sized businesses, offering real-time financial visibility and helpful automation features.
Manage complex financial requirements
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How We Work
Three Steps to a Better System
We take time to understand what’s not working, then build practical systems that fix it and keep it fixed.
Discovery
We dig into what’s slowing you down, pinpointing messy processes, gaps, and what’s getting missed or duplicated.
Scope & Proposal
We outline what needs fixing, what it’ll take, and what a better setup looks like.
Onboarding
We get your team aligned, systems configured, and workflows in place, without confusion, rework, or wasted time.
From Challenge to Change
View all Success Stories
Success Stories
We want the world to see how virtually anything is possible with the right tools, solutions, support, and, of course, expertise.
Insights
Blog & News
Explore our latest thinking on financial systems, reporting strategy, and digital transformation, tailored to the industries and tools we support.
Our Clients
Trusted by the Best
We’re proud to support the teams behind these logos. Long-term partnerships built on trust, capability, and results that hold up.
FREQUENTLY ASKED QUESTIONS
Hospitality Controller FAQs
We’ve put together five FAQs to answer your burning questions about consolidations, revenue verification, and compliance oversight in hospitality.
How do you handle financial reporting for multiple properties?
Multi-entity accounting and reporting isn’t as complicated as you might think. Not if you’ve got the right tools, anyway. We use advanced software systems, like Sage Intacct, to maintain continuous consolidation across multiple locations, entities, and currencies.
One of the primary benefits is the real-time view of performance at property and group levels. This real-time data ensures that financial reports are accurate up to the minute, so leadership and boards can base decisions on current information, rather than having to wait until month-end to take any action.
Another major benefit is the shift from manual Excel (spreadsheet) consolidations to cloud-based processes that use best-in-class software to increase efficiency and improve performance overall.
To ensure smooth, ongoing workflows, your controller will leverage cloud-based features to manage intercompany eliminations and standardize reporting. This enables franchise owners and corporate leaders to work from a single source of truth.
How do you ensure daily revenue is accurate?
This is one of a controller’s most important responsibilities when it comes to hospitality financial management. Your outsourced controllers will oversee the daily revenue audit process to ensure Point of Sale (POS) and/or Property Management System data aligns with deposits in your bank account.
For this process to be effective, we ensure your workflows are designed to catch discrepancies (due to system errors or theft) immediately. You can act quickly to rectify the problem and maintain revenue integrity throughout the month.
Can you help us manage labor costs and tip compliance?
Yes, we can. Labor tends to be hospitality’s largest expense, regardless of the size of your workforce. That’s one financial management challenge to overcome. Another is complex pay rules. And, they can get pretty complex. For example, tip distribution, night shift allowances, and overtime must be correctly recorded and accurately calculated.
Getting it wrong and stepping over the line into noncompliance results in penalties from several sources, including bargaining councils. You could even stray from strict tax regulations and expose yourself to microscopic auditing and, of course, a selection of expensive penalties.
That’s why we design your system with controls to track labor cost percentages in real-time. This takes the sting out of complex pay rules while providing full visibility into your workforce’s efficiency.
How do you integrate operational metrics with financial reports?
Operational metrics are essential for accurate and meaningful reporting. It’s about looking beyond dollars and using statistical data to provide context for transactions. This is particularly important from a tax/auditing perspective because it provides auditors with supporting evidence and saves you from launching a deep dive for specific information.
You can tailor your system to track the metrics that reflect your business’s priorities. For example, hoteliers will want to track Revenue Per Available Room (RevPAR). Restaurateurs might want to track the cost percentages of covers served. Integrating operational data with financial data is the best way to gather and analyze pertinent information, like profitability per location, and generate accurate financial reports.
The upshot? You can identify good and poor performance quickly and perhaps rethink your resource allocation to address problem areas.
How does a controller differ from a bookkeeper?
Bookkeepers work with daily financial tasks, like recording transactions and balancing the books. Controllers validate the records and ensure the financial system is working as it should. This particular task is made easier if we’re the company that designed the internal controls in the first place (although it’s not a train smash if they were designed by another party).
Regardless, our controllers check the figures to ensure the balances are correct and manage the month-end close to ensure data is correct and calculations are accurate. Controllers must also ensure that your records and processes comply with industry regulations.
You can think of your controller as an internal auditor and financial manager, making them a good choice for small businesses with limited budgets.
