TYDECO PRIVACY POLICY

TydeCo Ltd.
200 Bay Street, North Tower, Suite 1200
Toronto, Ontario M5J 2J2
Canada
Email: privacy@tydeco.com

Last Updated: February 2026
Version: Canada Rev. 1 – February 2026

1. Introduction

TydeCo Ltd. (“TydeCo,” “we,” “us,” or “our”) is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy legislation.

This Privacy Policy describes how we collect, use, disclose, retain, and safeguard personal information in connection with:

• Our Canadian website;
• Event registrations and marketing activities;
• Consulting and implementation services;
• Software licensing, configuration, and support services; and
• Communications with customers, prospects, vendors, and partners.

2. Scope

This Privacy Policy applies to:

• Website visitors;
• Prospective and current business customers;
• Representatives of customer organizations;
• Event participants;
• Vendors and service providers; and
• Individuals who communicate with us.

This Policy does not govern the privacy practices of third-party software vendors whose products we implement, resell, or support. Those vendors maintain their own privacy policies.

3. Personal Information We Collect

Under PIPEDA, “personal information” means information about an identifiable individual. Depending on the circumstances, we may collect the following categories of personal information:

A. Contact and Business Information

• Name
• Employer name
• Job title
• Business address
• Email address
• Telephone number

B. Website and Marketing Information

• IP address
• Browser and device information
• Website usage data
• Cookies and analytics data
• Event registration information
• Marketing preferences

C. Client-Related Information

In the course of providing consulting, implementation, and support services, we may access personal information contained within customer systems. This may include financial or employee-related data where necessary to configure or implement software solutions.

TydeCo Ltd. does not provide outsourced payroll processing services in Canada. However, during implementation or advisory engagements, we may access or view sensitive information solely for the purpose of providing contracted services.

We process such information only as required to deliver services and in accordance with our contractual obligations.

4. Purposes for Collection and Use

We collect and use personal information for the following purposes:

• To provide consulting, implementation, and support services;
• To communicate with customers and prospective customers;
• To respond to inquiries and event registrations;
• To manage customer relationships;
• To improve our website and services;
• To comply with legal and regulatory obligations; and
• To enforce contractual rights.

We will not use personal information for purposes other than those identified at the time of collection unless permitted or required by law.

5. Consent

We obtain consent for the collection, use, and disclosure of personal information as required by PIPEDA. Consent may be express or implied, depending on the sensitivity of the information and the context of the interaction.

By providing personal information to us, individuals consent to its use for the purposes described in this Privacy Policy.

Individuals may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

6. Disclosure of Personal Information

We may disclose personal information to:

• Cloud service providers (including Microsoft Office 365 and Azure);
• CRM and marketing platforms (including HubSpot);
• Professional advisors (legal, accounting, compliance);
• Third-party software vendors when required for implementation or support; and
• Regulatory authorities where required by law.

We require service providers to implement appropriate safeguards to protect personal information.

7. Cross-Border Transfers

Personal information collected by TydeCo Ltd. may be stored or processed outside of Canada, including in the United States, through our use of cloud-based service providers.

When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is processed. We take reasonable contractual and technical measures to ensure that personal information receives a comparable level of protection when processed by third-party service providers.

8. Safeguards

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:

• Role-based access controls;
• Multi-factor authentication;
• Encryption where appropriate;
• Secure cloud infrastructure;
• Confidentiality obligations for personnel.

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure.

9. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal requirements, and to resolve disputes.

When personal information is no longer required, it is securely destroyed or anonymized.

10. Access and Correction

Individuals have the right to request access to their personal information held by TydeCo Ltd. and to request corrections where information is inaccurate or incomplete.

Requests may be submitted to:

Email: privacy@tydeco.com
Address: 200 Bay Street, North Tower, Suite 1200, Toronto, Ontario M5J 2J2, Canada

We will respond to requests within the timeframes required by applicable law.

11. Privacy Officer

TydeCo Ltd. has designated a Privacy Officer responsible for compliance with this Privacy Policy and applicable privacy laws.

Privacy-related inquiries, access requests, or complaints may be directed to:

Email: privacy@tydeco.com

12. Complaints

If an individual believes that we have not complied with applicable privacy laws, they may contact our Privacy Officer. If concerns are not resolved, individuals may file a complaint with the Office of the Privacy Commissioner of Canada.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. The version in effect at the time of collection or service engagement will govern, unless otherwise required by law.

14. Contact Information

TydeCo Ltd.
200 Bay Street, North Tower, Suite 1200
Toronto, Ontario M5J 2J2
Canada
Email: privacy@tydeco.com